Who Collects Your Personal Data
Consent to Collect, Use and Disclose Personal Data
We collect, use and disclose Your Personal Data only with Your consent, except in the circumstances listed below. You may withhold or withdraw consent for ACN to collect, use or disclose Your Personal Data, subject to any applicable legal or contractual restrictions. Certain Personal Data is required for Us to provide services or products to You and, accordingly, Your withholding or withdrawal of consent to use that Personal Data may prevent ACN from providing the services and products that You have requested.
ACN may collect, use or disclose Personal Data without Your knowledge only in the following, exceptional circumstances:
What Information Do We Collect?
The Personal Data and other information that We collect varies depending on Your relationship with ACN. Among the Personal Data and other information that We may collect from You are the following:
How Do We Collect Information?
We collect Personal Data and other information from You in a variety of ways, including:
ACN shall limit the collection of Personal Data to that which is necessary for appropriate purposes identified by ACN. ACN shall collect Personal Data by fair and lawful means. Although ACN collects Personal Data primarily from You, ACN may also collect Personal Data from other sources including credit bureaus, employers or personal references, or other third parties who represent that they have a right to disclose such Personal Data.
ACN will not contact You by telephone or email to request sensitive information such as credit card numbers, account numbers, passwords, and PIN codes. We recommend that You do not respond to telephone calls or emails requesting this type of information and that You contact Us if You receive such a request that purports to be from ACN.
Purpose of Use
ACN collects and processes Personal Data for a variety of purposes, including:
In addition, ACN may disclose a customer’s Personal Data, in accordance with all applicable CRTC regulations, to:
How Long We Keep Your Personal Data
ACN keeps Your Personal Data as long as it is required for the purposes for which it was initially collected, which period varies depending on the type of Personal Data involved. In some cases, We need to keep Your Personal Data for a minimum period of time in order to comply with legal or regulatory obligations. We do not keep Your Personal Data longer than permitted by law and We destroy or dispose of Your Personal Data in a secure manner.
Where We Store Your Personal Data
Transfer of Personal Data to Third Parties
Provision of Cardholder Data
ACN may require IBOs and customers to provide credit or debit card information (“Cardholder Data”) in connection with the purchase of ACN products and services. Cardholder Data may be used for current payments and stored for future or recurring payments. Payments may be made directly to ACN or through third-party vendors. ACN maintains controls consistent with the Payment Card Industry Data Security Standard and other industry standards to protect Cardholder Data; however, these safeguards may not prevent every unauthorized attempt to access, obtain, or use Cardholder Data.
ACN has implemented technological and organizational measures to safeguard Your Personal Data from unauthorized access or use during collection and while it is in Our possession. Sensitive information (such as gender, ethnicity, financial information, and Cardholder Data) is subject to heightened security measures. Nonetheless, You should take measures to safeguard Your Personal Data by maintaining the confidentiality of Your username and password, logging out of ACN websites and closing Your web browsers when You have concluded Your online activities, changing Your passwords regularly, and not providing Your Personal Data to persons who are unfamiliar to you.
ACN and You may communicate by email or chat and these communications may at times contain Personal Data. We do not disclose to third parties the contents of email and chat communications in the absence of a warrant or court order; however, these communications may not be secure. We recommend that You do not send financial information, Cardholder Data or other sensitive information to Us by email or chat, and We will not ask You to provide sensitive information in these ways.
Your Right to Access Your Personal Data
You have the right to access Your Personal Data, to request us to correct Your Personal Data if the information that We have is erroneous, and, in some cases, to delete Your Personal Data. You may obtain a copy or correct or request deletion of Your Personal Data by contacting Our Privacy Officer at firstname.lastname@example.org or by writing to:
LKN Communications, Inc.
1000 Progress Place
Concord, NC 28025
We may impose reasonable restrictions on requests for access to Your Personal Data and We may charge You a fee as permitted by law for providing Your Personal Data. If You request deletion of Your Personal Data, We may not be able to provide services and products to You. We are permitted to keep some items of Your Personal Data in order to meet Our legal, financial, audit, and business needs, even if You request its deletion.
Limitation of Liability
ACN does not promote ACN products and/or services to minors, nor knowingly accept orders from individuals below the age of majority.
You may seek advice from the Office of the Privacy Commissioner of Canada (at 1-800-282-1376 or email@example.com), and, if appropriate, file a written complaint with the Commissioner’s office. However, You are encouraged to use ACN’s internal information and complaint procedures first.